In regards to Airport pick-ups, a staff member will be waiting in the Arrival Lobby after you have claimed your baggage. To help spot the staff, they will be carrying a Sign Board with your name printed. Please note that departure time and vehicle type will vary depending on the number of booking received.
As for Hotel pick-ups, the driver will be waiting in the Hotel's front reception area. Please ask hotel staff for exact locations as it will vary depending on hotel. Pick-up time will be determined by the taxi company based on the number of booking reservations. The taxi company will contact you a few day prior to your scheduled pick-up.